Table Of Contents; Revision History; Contents - Motorola MotoRAZR maxx V6 Manual

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Title: Troubleshooting-Guide MotoRAZR maxx V6

Revision History

Date
2007-07-23

Contents

Revision History .......................................................................................................................2
Contents ...................................................................................................................................2
Introduction...............................................................................................................................3
Audience...............................................................................................................................3
Requirements .......................................................................................................................3
About this Troubleshooting Guide ........................................................................................3
Related Documents ..............................................................................................................3
Basic information on troubleshooting Motorola 3G phones ..................................................3
Tools.........................................................................................................................................4
Required Tools .....................................................................................................................4
Additional Tools ....................................................................................................................4
Troubleshooting Level 2 ...........................................................................................................5
No speaker audio..................................................................................................................5
No microphone audio............................................................................................................7
No ring tone/alert function.....................................................................................................8
No vibrator function.............................................................................................................10
No display/-backlight/poor picture quality ...........................................................................12
Keypad/ side keys - no function .........................................................................................13
Telephone will not turn on or stay on..................................................................................14
Can't make voice call/no service ........................................................................................15
Troubleshooting Level3 ..........................................................................................................16
Audio problems...................................................................................................................16
No speaker audio................................................................................................................16
No microphone audio..........................................................................................................17
No ring tone/alert function...................................................................................................18
No vibrator function.............................................................................................................19
No display/-backlight/poor picture quality ...........................................................................20
Flip detect problem .............................................................................................................21
Keypad/side keys - no function/hangs ...............................................................................22
On/Off switch not working...................................................................................................23
No keypad backlight ...........................................................................................................24
SIM card - check card/insert SIM.......................................................................................25
TransFlash Memory Card - no function .............................................................................26
No turn on ...........................................................................................................................27
Turn off - powers down in standby.....................................................................................29
Battery life short/charging problems/no turn on due to excessive current drain .................29
Does not charge .................................................................................................................30
Invalid Battery .....................................................................................................................31
Battery Thermistor problem ................................................................................................32
Accessory detection problem..............................................................................................33
Can't make voice call/no service ........................................................................................34
No or low TX output power in GSM ....................................................................................34
No or low TX output power in WCDMA ..............................................................................36
No RX GSM ........................................................................................................................37
No RX WCDMA ..................................................................................................................38
Flash procedures....................................................................................................................40
Software update..................................................................................................................40
Recovering Flash Memory in Forced Flash Mode ..............................................................40
Repair Support Information
Version
1.0
© Copyright 2003-2007 Motorola Inc. All Rights reserved.
Motorola internal use
Doc. No: TSG_3G_V6
Version: 1.0
Date: 23.07.2007
Page: 2 / 40
Comment
Initial release of document