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Fault
The door cannot
be opened.
The water is not drain-
ing.
Water is not flowing
in. Detergent is not
being dispensed.
Cause and troubleshooting
Open the door using the emergency release.
▶
→ "Emergency release", Page 51
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 37
▶
is activated.
Continue the programme by selecting Spin or
▶
Drain and pressing
→ "Resuming the programme when the programme
status is Rinse Hold", Page 31
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
▶
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
Reduce the amount of detergent for the next wash-
▶
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
Remove any unapproved extensions from the water
▶
hose.
→ "Connecting the appliance", Page 14
The pump cap is not fully screwed in.
Ensure that the pump cap is screwed in all the way
▶
into the appliance. The handle on the pump cap
must be in a vertical position.
You have not pressed
Press
.
▶
The filter in the water inflow is blocked.
Clean the water inflow filter.
▶
The tap is turned off.
Troubleshooting en
.
.
45
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