Automatic Call Distribution (Acd); Agent Log In; Aic Agent Log In - NEC ELECTRA ELITE IPK II User Manual

AUTOMATIC CALL DISTRIBUTION (ACD)

Agent Log In

To log in:
1. Press the ACD LOG IN/LOG OUT key (Service Code 752:
Press the Speaker key and dial the Log In service code (Default
5).
*
2. Dial the log in code (up to 20 digits).
Note:

AIC Agent Log In

To log in:
1. Press the ACD LOG IN/LOG OUT key (Service Code 752:
Press the Speaker key and dial the AIC Log In service code -
not assigned at default.
2. Dial the log in code (up to 20 digits).
Note:
3. Dial the Agent Identity Code (AIC) (up to four digits).
Note:
- OR -
This step is not required if the ID code is disabled.
- OR -
This step is not required if the ID code is disabled.
The ACD LOG IN/LOG OUT key lights.
32
10).
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10).
*