Rest Mode; Queue Status Display - NEC ELECTRA ELITE IPK II User Manual

Rest Mode

To set the manual Rest Mode:
1. From an idle state, press the ACD Rest Mode key (Service Code
752: 13).
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Note 1:
Note 2:
To cancel the manual Rest Mode:
1. Press the ACD Rest Mode key (Service Code 752:
Note:

Queue Status Display

When Logged Into ACD Group:
1. From an idle state, press the Queue Status Display key
(Service Code 752:
Note 1:
Note 2:
Note 3:
2. Press
the ACD Groups.
3. Press the CLEAR key to return the telephone to an idle state.
The ACD Rest Mode key lights. If the Rest Mode key is
pressed while the agent is on an active call, the key will flash
until the agent hangs up.
This operation is not available for the System Supervisor.
The ACD Rest Mode key light goes off.
19).
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The display indicates the number of calls in queue, the trunk
name, and the length of time the call has been waiting.
When the Queue Status Display key is pressed, the queue
status of the extension's group is displayed. When the
extension is not in an ACD group, the Queue Status of group
1 is displayed instead.
When an agent logs in using an AIC code, the Queue Status
of the default ACD group is displayed.
and to scroll through the Queue Status Displays of all
34
13).
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