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Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" (see
page 29) and run the Dell Diagnostics before you contact Dell for technical assistance. Running
the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact
Dell, the test results can provide important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
•
Perform tests on one or all devices.
•
Select tests based on a symptom of the problem you are having.
•
Choose how many times a test is run.
•
Suspend testing if an error is detected.
•
Access help information that describes the tests and devices.
•
Receive status messages that tell you whether tests completed successfully.
•
Receive error messages if problems are detected.
Starting the Dell Diagnostics
NOTICE:
computers can result in error messages.
Start the Dell Diagnostics from either your hard drive (see page 53) or from the Dell Dimension
ResourceCD (see page 53).
52
Advanced Troubleshooting
Problem Description
Another failure has occurred.
The computer is in a normal operating
condition after POST.
Use the Dell Diagnostics to test your Dell™ computer only. Using this program with other
Suggested Resolution
• Ensure that the cables are properly
connected to the system board (see
page 73) from the hard drive, CD
drive, and DVD drive.
• If the problem persists, contact Dell
(see page 112).
None.
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