Solving Printer Problems; Self-Troubleshooting With Hp Vision Diagnostics - HP Z400 - Workstation Maintenance And Service Manual

Solving printer problems

Table 6-7 Printer problems
Problem
Printer does not print.
Printer does not turn on.

Self-troubleshooting with HP Vision Diagnostics

Hewlett-Packard Vision Field Diagnostics let you view information about the hardware configuration and
perform hardware troubleshooting for HP Desktop and Workstation systems. These tools let you isolate
potential issues and determine if problems relate to the operating system or the hardware. These
diagnostics run outside the operating system by DVD, CD, or USB flash drive, making them easy to
access and use.
HP Vision Diagnostics offer these benefits:
●
Ability to capture complete system configuration information that can be shared as an HTML file,
including:
◦
System serial number
◦
System product number
◦
System BIOS revision
◦
Memory size and configuration
◦
Processor information
◦ Storage device information and configuration
◦
Graphics / audio / communications information and configuration
◦
And more...
● Comprehensive list of diagnostic test available with new added features:
◦
Highly configurable testing options: quick / complete / custom / interactive / non-interactive
◦
Specific failing memory DIMM identification
◦
Tests video card memory
ENWW
Cause
Printer is not turned on and
online.
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
Self-troubleshooting with HP Vision Diagnostics 155
Solution
Turn the printer on and be sure it is online.
1. Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.