Appendix A Troubleshooting - Dell D5000 User Manual

5. Appendix A Troubleshooting

Symptoms
1. No video on the monitor
attached to the HDMI port
on dock.
2. No video on the monitor
attached to the DisplayPort
port on dock.
3. Video on the
monitor is distorted
flickering.
4. Video on the
monitor is not displayed as
an extended monitor.
5. Audio jack is not functioning
or is lagging.
6. USB ports are not functional
Suggested solutions
 Make sure the laptop is connected to the Dell wireless
dock D5000 station. Try to disconnect and re-connect
to the docking station.
 Make sure the HDMI cable supplied with the panel is
tightly secured to the video port in the Dell wireless
dock D5000ing station.
 Try a different HDMI cable.
 Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
 Make sure the laptop is connected with Dell wireless
dock D5000ing station. Try to disconnect and
reconnect with docking station.
 Make sure the DisplayPort cable supplied with the
panel is tightly secured to the video port in the Dell
wireless dock D5000ing station.
 Try a different DisplayPort cable.
 Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
attached  Make sure the HDMI or DisplayPort cable supplied
or with the panel is tightly secured to the video port in the
Dell wireless dock D5000ing station.
 Try a different HDMI or DisplayPort cable.
 When the monitor is distorted or flickering, please
re-set your monitor to restore it to its original settings.
attached  Make sure the DisplayLink Display Adapter driver is
installed properly and appears in the device manager.
 Re-Install the DisplayLink driver from c:/program
files/Wilocity/Dockingdrivers/DisplayLink
 First, try a re-set on the Dell wireless dock D5000
station to make sure it is not a software issue. If that
fails to work, try to re-plug in the audio cable to the
docking station from the external speaker.
 Make sure the laptop is stationed to avoid audio lag.
 Make sure the laptop is connected to the Dell wireless
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