Operator Assistance - NEC 900i Installation And User Manual

Onyx VSi System
CAUTION: Unauthorized monitoring of calls using this feature may be inter-
preted as an invasion of privacy.
To monitor a call:
1. Press TALK and then #.
2. Dial the extension number.
3. Dial M.

Operator Assistance

Operator Assistance (OPA) automatically answers outside calls and provides
dialing options to the outside callers. OPA lets an outside caller dial an exten-
sion or hunt group directly. You or a co-worker do not have to screen the call.
When OPA answers a call, the caller hears a recording of their dialing options.
For example, the announcement could say, "Hello. You have reached XYZ
Corporation. Dial 4 for Technical Service or 5 for Sales." You may be able to
record the messages callers hear. Before recording, check with your communi-
cations manager to find out about the OPA messages. To use Operator
Assistance, your system must have a VMU Module.
To record an OPA Message:
1. Press TALK and dial #.
2. Dial MV.
3. Dial the OPA message number (02-07) you want to record.
4. Wait for instructions, then begin recording.
5. Press TALK.
To listen to a previously recorded OPA message:
1. Press TALK and dial #.
2. Dial MVL.
3. Dial the message number (02-07) you want to hear.
4. Press TALK.
You hear the conversation.
Your communications manager can tell you about each
message.
Your communications manger can tell you about the mes-
sages.
Operator Assistance
2-25