Ucd Subscriber Groups - Siemens HiPath 1100 User Manual

Functions used for receiving calls
Step by step
kmd.kmm
56
Leaving a group
n
Lift the handset.
rli
Enter the appropriate code to remove the extension
from the group.
If the extension belongs to more than one group:
p
Enter the number for the group (e.g., 770/780)
w
Wait for a confirmation tone.
t
Replace the handset.

UCD subscriber groups

Each UCD (Uniform Call Distribution) subscriber group
is formed by a maximum of 32 extensions. These exten-
sions are assigned to answer calls destined to a specific
number that identifies the group.
The users of these extensions are called agents.
A maximum of 10 UCD groups can be configured.
n
Lift the handset.
Enter the UCD group number.
w
Wait for the call to be answered.
s
Start conversation.
[1] Internal or external calls to a UCD subscriber group are routed to
the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed.
Login/Logout, available/unavailable, and processing later activity is
recorded for statistical purposes only. For more details see Pro-
gramming manualProgramming an extension - UCD subscriber
group in the.
UCD subscriber groups are used for voice mail functions.
1