Ucd Agent In Service Out Of Service - Siemens HiPath 1100 User Manual

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UCD agent in service out of service

In Service
An agent can resume receiving calls in a group after
completing the requested activity.
For example, finished a search for a client.
n
Lift the handset.
Enter the code to enable the service.
w
Wait for a confirmation tone.
t
Replace the handset.
Out of Service
An agent cannot resume receiving calls in the group at
the moment, because he/she is taking care of a re-
quested activity.
For example, a search for the client.
n
Lift the handset.
Enter the code to deactivate the service.
w
Wait for a confirmation tone.
t
Replace the handset.
Functions used for receiving calls
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