Ucd Agent In Service/Out Of Service - Siemens HiPath 1100 User Manual

Step by step
AVAILABLE
NOT AVAILABLE
IN SERVICE?
OUT OF SERVICE?
*403
#403
IN SERVICE
The display indicates that the agent is available.
or
The display indicates that the agent is unavailable.
The message will only be shown if the extension
is on the hook.

UCD agent in Service/Out of Service

This allows an agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an agent from receiving calls within a
group when he/she is busy with a request, such as a
customer's inquiry.
Agent In Service/Out of Service
Select and confirm.
or
or
Enter the code to make the extension part of the ser-
vice.
or
Enter the code to remove the extension from the ser-
vice.
or
R
Press the illuminated "IN SERVICE/OUT OF SERVICE"
key.
or
S
The display indicates on that the agent is in service.
The message will only be shown if the extension
is on the hook.
Functions used when receiving calls
87