Toshiba Strata DK Acd Agent Manual page 17

Important!
  
only works from the idle state, a non-ACD or PBX call hold, or After
Call Work mode. Your action is ignored if you press the
station is in any other status.
ACD does not allow you to log out if you are the last active agent in the ACD Group,
and there are calls waiting in the queue. These calls must be cleared before you can
log out. Once all calls in the queue are cleared, the Log In/Out LED turns off and your
telephone is logged out of the ACD Group (see
on Page 18).
To log in
 
1. Press
  
 
...or
!"#$%
...or, from a standard
telephone, go off
hook and press
!"#$%
, then go back
on hook.
2. Enter your four-digit
Agent ID code.
Strata DK ACD Agent 2/99
When the Supervisor ends the shift, all Agents must be logged out
before the next (new) shift can start. The next shift starts once an Agent
logs in.
+ The ACD Call LED is
steady green, but the Log
In/Out LED flashes red.
+
You are prompted to enter
your ID code by the LCD
display and a short burst
of dial tone.
A one-second burst of
dial tone confirms
successful log in. The
Log In/Out LED turns
steady red.
QUE #000
calls in queue
=ACD Group number
XX
(01~16).
  
"Transferring Calls to an ACD Group"
= Number of
Features
Quick Reference
button while the
NO. 203
ENTER ID CODE
QUE# 000 AGT GPXX
JUN 16 WED 02:27
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