Index - Toshiba Strata DK Acd Agent Manual

Index

A
about this book
iv
Conventions,
iv
conventions,
iv
How to Use,
iii
Introduction,
iii
Organization,
Related Documents,
21
Access Codes,
ACD
4 10 13
call, , , ,
6 10 19
Group, , ,
4 5 15
Help, , , ,
picking up call ringing at another
station,
4 22
Pickup, ,
10
queue,
After Call Work
automatically activate,
automatically deactivate,
end the time period,
Agent Calls
6
ACD,
6
non-ACD,
6
PBX,
Strata DK ACD Agent 2/99
v
19
21
,
22
14
17
17
17
5
Agent Log In,
Agent Telephone Status
7
After Call,
7
Available,
7
Log Out,
7
PBX CALL,
7
Talk,
7
Unavailable,
answer
12
ACD call,
Auto Answer with zip tone,
Auto Answer with Zip Tone,
B
buttons
fixed
3
Cnf/Trn,
Definitions,
3
Hold,
3 13
Mic, ,
3
Msg,
3
Redial,
13
spkr,
3
volume,
12
5
15
,
3
23