Acd Call Pickup - Toshiba Strata DK Acd Agent Manual

Features

ACD Call Pickup

ACD Call Pickup
You can pick up an ACD call ringing at another Agent's telephone by using your
  ) ( '
station's
To use this feature:
Both stations must be in the same ACD Group.
The incoming call must be an ACD call for that group.
 
The
Your telephone must be in an available state.
You cannot pick up some types of calls, such as non-ACD calls (internal office calls)
or PBX calls. Another type of pick up button (code) can be provided for these calls.
To pick up an ACD call ringing at another station
Press
) ( '
...or
!"#$*
...or, if using a
standard telephone,
go off hook and press
!"#$*
14
button. These calls are detailed in the MIS/SMIS reports.
button must be idle.
 
 
+
.
The LCD confirms that the line
has been answered. The ACD
Call LED is on.
If your telephone is in an
Note
unavailable mode (LED
is on), you must press
  
 
you can use
) ( '
.
QUE#000 AGT GP01
ANSWERED LINEXXX
before
Strata DK ACD Agent 2/99