Unavailable - Toshiba Strata DK Acd Agent Manual

Unavailable

This feature enables temporary unavailability for ACD calls without logging out. You
can use this feature for breaks, such as lunch and coffee breaks, and extended times
away from your telephone. To enter the Unavailable mode:
You must be logged in to the ACD Group.
The station must be idle or you can be talking on a non-ACD or PBX call.
To use Unavailable
  
Press
 
...or
!"#$,
...or, if you have a
standard telephone,
go off hook and press
!"#$,
.
To cancel Unavailable mode
  
Press
...or, if you have a
standard telephone,
go off hook, and press
!"#$,
.
Strata DK ACD Agent 2/99
The Unavailable LED light is steady. If the
Unavailable LED flashes, calls are still in the queue
+
and you are the only available Agent in the group.
When calls in the queue are cleared, Unavailable is
activated and the Unavailable LED lights steady.
Notes
If you are on an ACD call when you press
  
puts you in the Unavailable pending mode. When
the ACD call ends, Unavailable mode is activated
automatically.
If two successive ACD calls are not answered at
your telephone, your telephone automatically goes
into Unavailable mode.
When the Unavailable LED goes off, the station is
returned to available status.
, the Unavailable LED flashes and
Features
Unavailable
19