Log-In/Log-Out - Panasonic KX-TAW848 Features Manual

Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. +
Phone no.
Conditions
• If the Overflow time expires, and the overflow destination is unavailable:
The line is disconnected either when the caller has already heard an outgoing message (OGM) while
waiting in a queue, or when the call reached an ICD group using Direct Inward System Access (DISA)
(→ 1.15.6 Direct Inward System Access (DISA)).
Feature Guide References
1.2.2.3 Queuing Feature
1.2.2.6

Log-in/Log-out

Description
Members of an incoming call distribution (ICD) group can join (log-in) or leave (log-out) groups manually.
Group members can log-in at the beginning of a work shift when they are ready to answer calls, and log-out
at the end of the day.
Wrap-up
While logged-in, ICD group members can be allotted a specified amount of time after completing a call
(Wrap-up time) during which new calls will not be received by their extensions, allowing them to finish any
necessary paperwork before being eligible to receive new calls. When Wrap-up time expires, new calls can
be received at their extensions.
Extension users can also customize a flexible button to be used as the Wrap-up button, which allows users
to extend their Wrap-up time or make themselves temporarily unavailable (Not Ready). Pressing this button
again will return a user to Ready status.
[Example of Log-in, Log-out, Wrap-up, Not Ready, Ready]
Incoming call Incoming call
Extn. Extn.
101 102
Ready
Extn.
102
Logged-out
Destination
Incoming call
Extn. Extn. Extn. Extn.
103 104 105 106
Ready Not Ready Wrap-up Ready
Logged-in
1.2 Receiving Group Features
Availability
Ready
Waiting for call
Call
arrives
Wrap-up
Answering a call
time expires
Call
completed
Wrap-up
Finishing paperwork
Wrap-up
button pressed
Not Ready
Finishing paperwork/
temporary break
Wrap-up
button pressed
Feature Guide 37