1.12 Holding Features
1.12.5 Consultation Hold
Description
When an extension user is on a call and performs a Call Transfer (→ 1.11.1 Call Transfer), Call Splitting (→
1.12.3 Call Splitting), or tries to establish a conference call (→ 1.13.1.2 Conference), the call is automatically
placed on consultation hold. When the operation is completed or canceled, the consultation hold is
released.
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Feature Guide