Music On Hold; Consultation Hold - Panasonic KX-TDA100 Features Manual

1.12 Holding Features
Operation References
1.4.3 Call Splitting

1.12.4 Music on Hold

Description
Music can be played to any party on hold. The following audio sources are available:
a)
Internal audio source
b)
External audio source
c)
Tone
Either a background music (BGM) number or tone can be selected as the Music on Hold (→Music on Hold
[711]).
BGM numbers are the same as the external music port numbers (selecting BGM 1 in effect selects the audio
from external music port 1, for example). However, BGM 2 includes internal audio sources 1 and 2 as well
as external music port 2. It is possible to choose what audio source will be used as BGM 2 (→Audio Source
Selection for BGM 2 [710]).
[BGM Number and the Audio Source]
BGM No.
1 External music port 1
2 External music port 2/Internal audio source 1 or 2
Conditions
• Hardware Requirement: User-supplied audio device (CD player, radio, etc.)
• Volume Control
It is possible to change the volume of an internal and/or external audio source.
• Each tenant can be assigned an audio source. (→2.2.3 Tenant Service)
Connection References
2.10.1 Connection of Peripherals

1.12.5 Consultation Hold

Description
When an extension user is on a call and performs a Call Transfer (→ 1.11.1 Call Transfer), Call Splitting (→
1.12.3 Call Splitting), or tries to establish a conference call (→ 1.13.1.2 Conference), the call is automatically
placed on consultation hold. When the operation is completed or canceled, the consultation hold is released.
110 Feature Guide
Available Audio Sources