Flow Chart 2: Hdd Error And Operating System Will Not Boot -- With; Video - HP HDD Troubleshooting Manual

3.2

FLOW CHART 2: HDD error and operating system will not boot -- with

video

HDD error and system hangs during
POST (Power On Self Test) prior to OS
loading; there is video; OS doesn't boot.
Check and reseat
cables for HDD
Resolved?
NO
Clear CMOS
Resolved?
NO
Move HDD to
another system
Does failure
follow HDD?
NO
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
HDD Troubleshooting Guide
YES
Do not replace HDD
YES
Do not replace HDD
Cannot move to
another system
Run Long Drive Self Test
YES
· from BIOS or
· from HP Insight Off-line
Diagnostics CDROM
This flow chart is used when
OS boot fails and OS is not
initiated. Video is working
and symptoms tend to point
to HDD.
NO
PASSED?
code; replace HDD
YES
Re-install OS
using HP Restore/
Restore Plus/OS
CD or OEM media
NO
Resolved? troubleshooting for
YES
Do not replace
HDD
Record failure
Proceed with
normal hardware
failures in other
hardware
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