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HP HDD manual available for free PDF download: Troubleshooting Manual
HP HDD Troubleshooting Manual (48 pages)
Brand:
HP
| Category:
Storage
| Size: 1.69 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
2
1 Drive Self Test (DST)
3
Introduction
3
Tools and Diagnostics: Drive Self Test - DST
3
DST Benefits
3
2 Running the Drive Self Test - DST
5
Option 1: Run DST Using Drive Protection System from the System BIOS
5
Run DST from System BIOS -- HP Notebook Examples
7
Run DST from System BIOS -- HP Workstation Example
15
Run DST from System BIOS -- HP Desktop Example
18
Option 2: Run DST from HP Instant Support Web Site
21
Option 3: Run DST from HP Insight Diagnostics Offline Edition
26
3 Hard Disk Drive Troubleshooting Flow Charts
33
FLOW CHART 1: Run the Short Drive Self Test
33
FLOW CHART 2: HDD Error and Operating System will Not Boot -- with
34
Video
34
FLOW CHART 3: no os Boot and HDD Makes Clicking Noise
35
FLOW CHART 4: Noisy HDD and os Boots
36
FLOW CHART 5: Operating System will Not Boot
37
FLOW CHART 6: Hangs During Operation
38
FLOW CHART 7: Drive Error During Operation
39
FLOW CHART 8: HDD Utilities Report Errors
40
FLOW CHART 9: Blue Screens
41
FLOW CHART 10: Cannot Run Drive Self Test Due to Failure
42
FLOW CHART 11: Drive Self Test Is Not Enabled in BIOS Setup
43
4 Operating System and CMOS Help
44
How to Do a System Restore
44
How to Re-Install the Operating System
46
How to Clear and Reset the CMOS on Desktop Computers
47
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