Flow Chart 5: Operating System Will Not Boot - HP HDD Troubleshooting Manual

3.5

FLOW CHART 5: Operating System Will Not Boot

· from BIOS setup or
· from HP Insight Off-line Diagnostics CDROM
Cannot move to
another system
Repair Install
Operating System
(Windows XP Only)
Resolved?
NO
Re-install
Operating System
using HP Restore/
Restore Plus/OS
CD or OEM media
Resolved?
NO
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
· Run HP Insight Diagnostics to identify other failed components.
· As a last resort, replace motherboard
HDD Troubleshooting Guide
No Successful Boot of OS
(locks up during boot of OS)
Run Long DST
YES
Failed?
NO
Move HDD to
another system
YES NO
Does failure
follow HDD?
YES
Do not replace
HDD.
YES
Do not replace
HDD.
This flow chart is used when
the HDD passes the short
drive self test but the OS
does not boot and locks up
during boot of OS.
Record failure code;
replace HDD
Proceed with
normal hardware
troubleshooting for
failures in other
hardware
Page 37 of 48