NEC Univerge SV8100 General Description Manual page 109

UNIVERGE SV8100
Enhancements (Continued)
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The SV8100 Desktop Applications is a software suite that combines the telephony
functionality of three standard products:
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Through licensing control and user selection, the application can be tailored to meet
the needs of a variety of end users. Three additional utilities are provided as part of
the Desktop Application suite:
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General Description Manual
Mobility Features – Provides the user the ability to view and set the Presence status
and call forwarding rules while out of the office.
Integration with the Salesforce.com website.
TSP enhancements for additional CRM support.
SP310 (IP Soft Phone)
PC Assistant
PC Attendant
Answering Center – with Desktop Applications Version 3.5.0.0 or higher, the
Answering Center supports additional features to be utilized with the Attendant
Module to provide efficient call handling in a multi-tenant environment. For
example, if a receptionist is required to answer calls for a variety of different
businesses, the Answering Center module will identify the company being called
and display information on the receptionist's screen to assist with handling the
call.
Configuration Wizard – steps the user through the process of providing the
settings that are required to start the desktop application.
Outlook Add-In – allows the user to dial out, end call and perform screen pops
through the Contacts folder within Microsoft Outlook. With Desktop Applications
Version 2.0.0.0 and main CPU software Version 2500 or higher, Outlook
Add-In also allows the user to perform Conference and Transfer from the
Contacts folder.
With Desktop Applications Version 3.5.0.0 or higher, the Outlook integration is
enhanced to include the ability to associate a Presence State with an Outlook
Calendar Appointment, and to add telephone numbers from an Outlook Contact
to the Desktop Speed Dial list.
Part number 670939 – LK-DT Upgrade 3.0-LIC license (license code 5309 in
Program 10-50-01) and SV8100 System Software v3.10 is required for
Presence Setting from Outlook Calendar.
Salesforce.com adaptor – with Desktop Applications Version 3.5.0.0 or higher,
the Salesforce.com module allows users to initiate calls to contacts from within
Salesforce.com and to search for contacts automatically when an incoming call
is received.
Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310
in Program 10-50-01) and SV8100 System Software v3.10 are required for
Salesforce.com integration.
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