Toshiba Strata CTX User Manual page 19

Important!
5. (Supervisor Only) If you want to take calls as an Agent
while logged in, press
as an Agent
...or press
Non-LCD: Entry tone plays if successful;
Reject tone plays if unsuccessful.
The LCD shows the logged in group(s), shown right.
This display remains for five seconds or until you hang
up. The Log In/Out LED turns steady red.
Repeat this process for each queue that you are logged
into.
If you pressed
 
or in this step applies to all groups that you are
logging into.
Non-LCD: If log in is not successful, Reject Tone plays.
If unsuccessful, an error message displays (shown
right) for five seconds or until you hang up. Error
message may say "Invalid Passcode" instead.
³ To Log Out of all groups
1. While idle, press
(shown right).
2. Press the OK Soft Key to log out of all groups or press
the Cancel Soft Key to cancel the log out. If you
pressed the OK Soft Key to Log Out, the LED turns off, indicating you logged out
of all groups.
Strata CTX ACD Agent/Supervisor Telephone
Do not enter the same queue number twice
during log in. The first entry logs in, if you
enter it a second time, you will log out and
the display shown right appears.

if you don't want to take calls

if you want to take calls as an Agent.
in the previous step, when pressing
/RJ ,Q2XW
07/04
. The LCD prompts you
Status Features
Logging In/Out
Logged Out Of
<queue name>
1 Do Not Answer Calls
2 Answer Calls
Logged Into
<group name>
Invalid ID
Log Out ALL
OK Cancel
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