Toshiba Strata CTX User Manual page 37

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R
reject tone,
6
S
scheduled (shift status),
scroll options,
13
secondary extension number,
shift mode,
14
Start/End Shift button, 2, 4,
status,
2
agent,
12
agent telephone,
display,
12
queue,
12
supervisor,
2
feature, 14, 21,
telephone,
2
T
telephone, 1,
2
tones,
6
U
unavailable, 6,
10
Unavail button,
10
W
Work Unit button, 4,
work units,
22
wrap up, 6,
11
Strata CTX ACD Agent/Supervisor Telephone
14
5
14
6
23
22
07/04
Index
R ~ W
27

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