Toshiba Strata CTX User Manual page 7

Introduction
This guide provides instructions for an Agent or Supervisor using a Strata 3000-series
telephone with Toshiba's Strata CTX Automatic Call Distribution (ACD) application.
It provides step-by-step instructions on how to use the ACD features and buttons on
the Agent and Supervisor stations.
For instructions on using the non-ACD specific features of your telephone, refer to the
appropriate Quick Reference Guide or User Guide. See
on page v.
This user guide is divided as follows:
• Chapter 1 – The Grand Tour describes available ACD Agent and Supervisor
features and ACD buttons.
• Chapter 2 – Status Features provides a description and step-by-step operational
procedure for features associated with changing or monitoring the status of users.
• Chapter 3 – Call Features provides a description and step-by-step operational
procedure for handling calls using the ACD features.
Strata CTX ACD Agent/Supervisor Telephone 07/04
"Related Documents/Media"
iii