Shift Mode - Toshiba Strata CTX User Manual

Status Features

Shift Mode

Shift Mode
Supervisor Only Feature
An ACD Group Supervisor can press
shift, or to enable a pre-defined shift schedule. Only someone who has logged in as a
Supervisor can activate or cancel this feature.
The ACD application will start up in the same mode that it was in during shut down.
For example, if the shift was "Disabled" at the time of shut down, it will be
"Disabled" when the ACD application starts again, unless a Supervisor "Enables" the
shift.
³ To change ACD shift mode
1. While idle, press
number)
2. Choose the mode to operate by dialing the
appropriate code:

- Enabled

- Disabled

- Scheduled (follows pre-defined schedule)
The current status displays on the top row of the LCD. The available options
display on the bottom row. When the status changes, this is shown on the LCD and
the available options also change.
If Disabled is chosen then the Start/End Shift LED blinks, then turns off. If calls are in
queue when the shift is disabled, they will route to the re-route destination assigned in
the Strata CTX system programming. The LED turns off when all calls are cleared.
3. When prompted, you can enter another queue number and repeat Step 2 or hang up.
14
6WDUW(QG 6KLIW
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+
Strata CTX ACD Agent/Supervisor Telephone
to manually start or end a
+ yyy . (yyy = ACD Group
STATUS: ENABLED
2 DISABLED 3 SCHEDULE
07/04