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7.0
Fonality
Call
Center:
Advanced
Features
Fonality
Call
Center
brings
the
power
of
a
traditional
Call
Center
to
your
Phone
System.
From
the
ACD
tab,
you
can
create
new
queues,
view
call
reports,
and
configure
the
system
to
automatically
record
inbound
queue
calls
for
later
review.
The
following
screen
shots
show
three
powerful
features
included
with
Fonality
Call
Center.
FIGURE
7.0.1:
View
your
queues.
See
who
is
online
and
who
is
away
from
their
desk.
Login
users
with
a
click
of
your
mouse.
27
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