Table of Contents
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6.0
Welcome
to
the
Admin
Panel ...................................................................................................................................... 20
6.1
Getting
Acquainted .................................................................................................................................................. 20
6.2.
Help
Mode .............................................................................................................................................................. 21
6.3
Call
Menus ............................................................................................................................................................... 21
6.4
Dial
Plans.................................................................................................................................................................. 22
6.5
Scheduler ................................................................................................................................................................. 22
6.6
Blast
Groups............................................................................................................................................................. 23
6.7
Conference
Bridges .................................................................................................................................................. 23
6.8
Call
Forwarding ........................................................................................................................................................ 24
7.0
Fonality
Call
Center:
Advanced
Features ..................................................................................................................... 27
8.0
User
Panel .................................................................................................................................................................... 29
9.0
Getting
Started
with
HUD ............................................................................................................................................ 30
9.1
Disabling
HUD
for
Extensions
(Optional) ................................................................................................................. 30
9.2
HUD
Rights ............................................................................................................................................................... 30
9.2.1.
Understanding
Rights....................................................................................................................................... 30
9.2.2
Configuring
Rights
in
HUD................................................................................................................................. 30
9.3
Installing
HUD .......................................................................................................................................................... 30
10.0
Installation
Appointment ........................................................................................................................................... 31
11.0
Fonality
Support......................................................................................................................................................... 32
12.0
Troubleshooting......................................................................................................................................................... 34
12.1
Troubleshooting
your
Connection ......................................................................................................................... 34
12.2
Getting
Rid
of
Echo ................................................................................................................................................ 34
13.0.
Appendices ............................................................................................................................................................... 35
13.1
Use
the
IP
Address
Wizard
(optional) .................................................................................................................... 35
13.2
Additional
Articles
Available
Online:...................................................................................................................... 37
4
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