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9.0
Getting
Started
with
HUD
HUD
is
a
visual
operator
switchboard
for
every
member
of
your
company.
Through
HUD,
employees
can
call,
instant
message,
and
view
the
call
status
of
their
peers
making
inter‐office
communication
highly
efficient.
Before
using
the
HUD
application,
familiarize
yourself
with
HUD
rights
and
configuration
options.
9.1
Disabling
HUD
for
Extensions
(Optional)
Your
users
will
be
able
to
log
into
HUD,
using
their
username
and
password
assigned
to
their
extension,
unless
you
disable
this
option
in
the
user's
extensions
page.
Begin
by
logging
into
the
Fonality
Admin
Panel.
Once
you
are
logged
in,
click
on
the
"Extensions"
tab.
For
each
extension
you
want
to
remove
from
HUD,
edit
the
extension
and
disable
the
"In
HUD"
option
by
setting
it
to
"no".
See
which
users
are
"in
HUD"
on
the
"view
extensions"
page.
Users
"in
HUD"
have
a
red
checkmark
under
"in
HUD".
9.2
HUD
Rights
This
feature
is
available
only
for
customers
who
have
purchased
Fonality
Call
Center
or
Fonality
Enterprise.
9.2.1.
Understanding
Rights
Extension
numbers
belong
to
groups.
While
Fonality
provides
default
groups,
we
suggest
you
create
groups
that
represent
the
departments
in
your
company
(sales,
support,
managers,
etc.).
Once
you
define
your
own
groups,
and
add
extensions
(users)
to
them,
you
can
assign
rights
to
each
group.
Every
member
of
the
group
gets
the
same
rights.
9.2.2
Configuring
Rights
in
HUD
The
"Rights"
assigned
to
each
extension
determine
what
HUD
features
are
available
to
users.
Allow
your
managers
to
"barge"
(listen
in)
to
employee
calls.
Don't
allow
agents
to
record
the
calls
of
other
agents.
It's
entirely
up
to
you.
Configure
rights
by
group
using
the
"groups"
submenu
under
the
"Extensions"
tab
in
the
Fonality
Admin
Panel.
9.3
Installing
HUD
You
will
need
to
install
the
HUD
client
application
on
each
employee's
computer
for
every
user
marked
"in
HUD".
To
install
HUD,
go
to
http://app.fonality.com
and
enter
your
Fonality
Admin
Username.
WARNING:
By
default,
all
extensions
are
"in
HUD".
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