NEC Univerge SV8100 Features And Specifications Manual page 114

Issue 8.01
Program
Program Name
Number
41-04-02 ACD Group Supervisor –
Operation Type
41-05-01 ACD Agent Work Schedules
41-06-01 Trunk Work Schedules
2 - 86
Description/Comments
Assign the supervisor operating
type.
Set up the Work Schedules for
ACD Agents and Groups. For
each ACD Work Schedule (1~4),
designate the start and stop times
for each of the eight Work Periods.
After the schedules are set up in
this program, assign them to days
of the week in Program 41-07.
(This is the same program used by
the Trunk Work Schedules.)
After the schedules are set up in
this program, assign them to days
of the week in Program 41-07.
Set up the Work Schedules for
trunks. For each Work Schedule
(1~4), designate the start and stop
times for each of the eight Work
Periods.
After the schedules are set up,
assign them to days of the week in
Program 41-07.
UNIVERGE SV8100
Assigned Data
0 = Do Not receive any
ACD incoming calls
(No)
1 = Receive ACD
incoming calls in case
of overflow (Busy)
2 = Receive ACD
incoming calls all the
time (Yes)
(default = 0)
Work Period Mode
Number = 1~8
Start Time =
0000~2359
End Time = 0000~2359
Default:

(Start) 0000
(End) 0000
Work Period Mode
Number = 1~8
Start Time =
0000~2359

End Time = 0000~2359
Default:
(Start) 0000
(End) 0000
Automatic Call Distribution (ACD)
Level
1 2 3
