Troubleshooting Chart - Sharp HT-SB32D Operation Manual

Troubleshooting chart

Many potential problems can be resolved by the
owner without calling a service technician.
If something is wrong with this product, check the
following before calling your authorised SHARP
dealer or service center.
■ General
Symptom
No sound is Is the input signal (selection)
●
heard. set properly?
Is the volume level set to
●
minimum?
Is muting activated?
●
Are the connections made
●
correctly?
Noise is Move the sound bar away
●
heard during from any computers or
playback. mobile phones.
Sound is TV output sound is
●
distorted. distorted.
Reduce the TV volume or
sound bar volume.
When a button Set this sound bar to the
●
is pressed, standby mode and then
the sound turn it back on.
bar does not If the sound bar still
●
respond. malfunctions, reset it.
(Refer to page 19.)
The power is Is the sound bar
●
not turned on. unplugged? (Refer to
page 10.)
The protection circuit may
●
be activated. Unplug and
plug in the power lead again
after 5 minutes or more.
■ NFC / Bluetooth
Symptom
NFC-enabled
●
device cannot
connect to
Bluetooth via
NFC tag.
Possible cause
Possible cause
Main unit is not in Bluetooth
pairing mode. Perform
"NFC connection for audio
playback". (Refer page 15.)
No sound is
heard.
Bluetooth
sound is
interrupted or
distorted.
■ Remote control
Symptom
The remote
control does
not operate
properly.
The sound
bar cannot be
turned on with
the remote
control.
18
Is the sound bar too far
●
from the Bluetooth stereo
audio source device?
Is the sound bar paired with
●
the Bluetooth stereo audio
source device?
Is the Bluetooth stereo
●
audio source device in
playback condition?
Is a headphone plugged to
●
the Bluetooth stereo audio
source device?
Is the sound bar too near
●
to a device that generates
electromagnetic radiation?
Is there any obstacle
●
between the sound bar and
the Bluetooth stereo audio
source device?
Possible cause
Is the battery polarity
●
correct?
Is the battery dead?
●
Is the distance or angle
●
incorrect?
Are there any obstructions
●
in front of the sound bar?
Is there a strong light
●
shining on the remote
sensor?
Is the remote control for
●
another equipment used
simultaneously?
Is the AC power lead of the
●
sound bar plugged in?
Is the battery inserted?
●
Has the plastic shield at
●
the remote control battery
holder been removed?