Brother ADS-2000e User Manual page 214

Troubleshooting
Difficulty Cause
Colors in the scanned The settings are not appropriate for the
data are dark. type of document being scanned.
A page that is not a 
blank page is skipped.

Cannot scan a long Long Paper is not selected for the
document. document size.
Cannot set Auto The document size is set to an option
Deskew to On when other than Auto.
trying to scan using
Scan to USB.
A multifeed occurs. The document is not loaded properly.
Cannot scan. Secure Function Lock is on.
Software Difficulties
Difficulty Cause
Cannot install —
software.
Cannot find the —
Nuance serial number
to install Nuance PDF
Converter
Professional 8.
The document is too light.
Skip Blank Page is set to On.
Suggestions
Do one of the following:
Select the Bleed Through Prevention/Remove

Background Color check box and then scan
from your computer.
 Change Brightness higher and then scan from
your computer.
 Change Contrast higher and then scan from
your computer.
 Change Scan Type to Gray or Color and then
scan from your computer.
Set Skip Blank Page to Off.
Select Long Paper for the document size. If you
cannot select Long Paper, set both Auto Deskew
and 2-sided Scanning to off. In addition, when
scanning from the machine's Control Panel, set
Skip Blank Page to off and set Scan Type to an
option other than Auto. Then, you can select Long
Paper for the document size.
 Long Paper Jam on page 197
Set the document size to Auto.
Load your document properly (see Standard-size
Documents on page 30), and then try again.
Call your administrator to check your secure
function lock settings.
See User Restriction Functions on page 21
Suggestions
®
(Windows users only)
Run the Repair MFL-Pro Suite program on the
DVD-ROM. This program will repair and reinstall
the software.
®
(Windows users only)
Enter the Nuance serial number that is shown on
the "sleeve" of the MFL-Pro Suite DVD-ROM
package when installing Nuance PDF Converter
Professional 8.
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