Waiting Call - Panasonic DBS 576 Technical Manual

Section 521
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS XX
MAX WAIT (X)XXXS
LOGIN AGENT XX
AVAILABLE XX
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
MAX WAIT
LOGIN AGENT : The number of current log in agents.
AVAILABLE

Waiting Call

Operation
SYSTEM INFO
AGENT GROUP 1
→
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
WAITING CALL
AGENT GROUP 1
TRK TIME 01/XX
XXX XXXXS
XXX XXXXS
XXX XXXXS
XXX XXXXS
or
32
2. The following screen appears.
3. Press the AUTO key to return to the [SYSTEM INFO.] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
system.
: The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
: The number of agents who are available.
1. From [SYSTEM INFO] screen, press the soft key 2 or 7 to select
[WAITING CALL].
2. The following screen appears.
3. Press the NEXT key to scroll down/PREV key to scroll up the
screen.
4. Press the AUTO key to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
576-25-521 (ACD 3.0)