Panasonic DBS 576 Technical Manual page 43

Built-In ACD Supervisor Guide
D. Hourly tabulation of all agents
E. Daily tabulation of all agents
F. Weekly tabulation of all agents
AGENT REPORT
← →
PERSONAL
← →
ALL AGENT
MIS REPORT MENU
ALL AGENT
← →
HOURLY
← →
DAILY
← →
WEEKLY
MIS REPORT MENU →
Group Report
G. Hourly tabulation of group report
H. Daily tabulation of group report
I. Weekly tabulation of group report
MIS REPORT MENU
← →
AGENT REPORT
← →
GROUP REPORT
← SYSTEM REPORT →
← →
WORK UNIT
← →
OTHERS
GROUP REPORT
← →
GROUP 1
← →
GROUP 2
← →
GROUP 3
576-25-521 (ACD 3.0)
Step 1 is the same as that for items A.
2. From the following screen, press the soft key 2 or 7 to select
[ALL AGENT].
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
1. From [MIS REPORT] screen, press the soft key 2 or 7 to select
[GROUP REPORT].
2. The following screen appears. Press the soft key 1 or 6, 2 or 7, or
3 or 8 to select [GROUP1/GROUP2/GROUP3]. Pressing the soft
key 5 or 10 returns to [MIS REPORT MENU] screen (the same
for the subsequent screens).
The following procedure assumes that [GROUP 1] is selected:
DBS 576 (USA) issued March 1999
Section 521
43