Work Unit Count - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide
calls. Pressing the key again returns the telephone into the Available status.
This key's LED illuminates in green for the Available status and red for the
Unavailable status. Same as the LOGIN key, the UNAVAILABLE key LED
goes off with log-out procedure.
Operation
To activate UNAVAILABLE status:
Press the green/UNAVAILABLE key (the key LED illuminates in red).
To return to AVAILABLE status:
Press the red/UNAVAILABLE key (the key LED illuminates in green).
Notice

Work Unit Count

Work Unit Codes can be preset with the Work Unit Count key. When used,
the appear in the MIS report. For example, 01 for claims 02 for sales, 03 for
brochure. A maximum of 20 codes can be entered (set at installation).
Operation
Notice
576-25-521 (ACD 3.0)
1. UNAVAILABLE key must be assigned in advance (See key
Assignment).
2. If an agent does not answer an ACD incoming call before a
specific time (Initial: 10 sec.), the agent will become
UNAVAILABLE automatically.
1. Press Work Unit key while ACD call.
This lights the LED in red. Pressing the key again turns off the
LED and deletes code. The number of codes per call is not
restricted (multiple count is allowed).
1. The Work Unit Count key is effective only from an agent
telephone and while the telephone is engaged in an ACD call.
2. When the call is placed on hold, the LED remains on. It goes off
if another telephone retrieves the call placed on hold. If the same
telephone retrieves the call placed on hold the LED remains on,
and goes off when the call is released.
DBS 576 (USA) issued March 1999
Section 521
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