Dell Inspiron 4100 Manual page 48

Solving Problems: Dell Inspiron 4100
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting
the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone
line into the network connector.
HINT: If you can connect to your Internet service provider (ISP), your modem
is functioning properly. If you are sure that your modem is working properly and
you still experience problems, contact your ISP.
Check the telephone wall jack—
modem and connect it to a telephone. Listen for a dial tone. Ensure that
you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack.
Connect the modem directly to the telephone wall jack—
other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect
the modem directly to the telephone wall jack with the telephone line.
Check the connection—
modem.
Check the telephone line—
using a line that is 3 m (10 ft) or more in length, try a shorter one.
Irregular dial tone —
irregular dial tone when you have messages. Contact your telephone
company for instructions on restoring a normal dial tone.
Turn off call waiting (catch-phone)—
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1. Click the Start button, point to Settings, and then click Control
Panel.
2. Double-click the Modems icon.
3. In the Modems Properties window, click Dialing Properties.
4. Ensure that To disable call waiting, dial: is checked, and then
select the proper code as listed in your telephone directory.
5. Click Apply and then click OK.
6. Close the Modems Properties window.
7. Close the Control Panel window.
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Disconnect the telephone line from the
Verify that the telephone line is connected to the
Try using a different telephone line. If you are
If you have voice mail service, you may hear an
See your telephone directory for
If you have