Output Of Mis Report Data; Agent Report - Panasonic DBS 576 Technical Manual

Section 521
ACD CUSTOMIZE

• Output of MIS Report Data

The following explains the procedure for outputting each function. The
procedures below are operations from [MIS REPORT MENU] screen.

Agent Report

A. Hourly tabulation of each agent
MIS REPORT MENU
AGENT REPORT
GROUP REPORT
SYSTEM REPORT
WORK UNIT
OTHERS
AGENT REPORT
PERSONAL
ALL AGENT
MIS REPORT MENU
36
WORK UNIT COUNT
OTHERS
LINE REGIST.
SYSTEM ID
AGENT ID
GROUP SETTING
CALL HANDLING
1. From [MIS REPORT] screen, press the soft key 1 or 6 to select
[AGENT REPORT].
2. The following screen appears. Press the soft key 1 or 6 to select
[PERSONAL].
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
M
GROUP1 DAILY
N WEEKLY
DAILY
GROUP2
WEEKLY
GROUP2 DAILY
WEEKLY
STATUS/CANCEL
MIS DATA CLEAR
DIRECT INCOME
TRANSF. INCOME
REGISTRATION
CONFIRMATION
GROUP 1
GROUP 2
PROGRAM PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
VM NUMBER
OUTPUT QUIT
576-3.6-521 (ACD 4.0)