Acd Call Handling Program; Selecting Program Processing - Panasonic DBS 576 Technical Manual

Section 521

ACD Call Handling Program

Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see "Chapter 2.
Programming, ACD Call Handling Program Setting."

Selecting Program Processing

You can select program processing by the FF key. The following shows the
procedure and flow of operations from entry of program numbers to selection
of program processing.
Operation
SUPERVISOR MENU
SYSTEM INFO
MIS REPORT
CUSTOMIZE
DISP SYS INFO
CUSTOMIZE MENU
LINE REGIST.
SYSTEM ID
AGENT ID
GROUP SETTING
CALL HANDLING
CALL HANDLING
PROGRAM
VM NUMBER
CUSTOMIZE MENU
CALL HANDLING
PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
CUSTOMIZE MENU
4
1. From [SUPERVISOR MENU] screen, press the soft key 3 or 8 to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the soft key 1 or 6 to
select [PROGRAM].
4. The following screen appears. Press the soft key for desired
program number.
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
576-3.6-521 (ACD 4.0)