Confirming Agent Ids - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide

Confirming Agent IDs

Outline
This procedure displays the ID numbers of agents which belong to each
group.
Operation
AGENT ID
REGISTRAION
CONFIRMATION
CUSTOMIZE MENU
CONFIRMATION
GROUP1 XX
GROUP2 XX
GROUP3 XX
CUSTOMIZE MENU
CONFIRMATION
GROUP 1
XXXX
XXXX
XXXX
XXXX
CUSTOMIZE MENU
or
576-3.6-521 (ACD 4.0)
1. From [AGENT ID] screen, press the soft key 3 or 8 to select
[CONFIRMATION].
2. The screen for selecting group 1, 2 or 3 appears. The number
which follows each group is the number of agents in the group.
Select the agent group whose agent IDs are to be confirmed, by
using soft keys.
Agent group 1: soft key 1or 6
Agent group 2: soft key 2 or 7
Agent group 3: soft key 3 or 8
3. Registered agent ID numbers are displayed (The figure on left
shows a list of agent group 1). To scroll up/down the screen, use
the PREV or NEXT key.
4. To return to [CUSTOMIZE MENU] screen, press the soft key 5
or 10.
DBS 576 (USA) issued October 2000
Section 521
25