SL2100
Level:
SA
Description
Use Program 41-06 : Trunk Work Schedules to set up the Work Schedules for trunks. For each
Program
Work Schedule (1 ~ 4), designate the start and stop times for each of the eight Work Periods. After
you set up the schedules, assign them to days of the week in Program 41-07. (This is the same
41
program used by the ACD Agent Work Schedules.)
Input Data
ACD Work Schedule Time Pattern Number
Item No.
01
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
4-48
ACD Operation Mode Number
Item
Start Time
End Time
Program 41 : ACD Setup
41-06 : Trunk Work Schedules
Input Data
0000 ~ 2359
0000 ~ 2359
ISSUE 1.0
1 ~ 4
1 ~ 8
Default
(Start) 0000
(End) 0000
Program 41 : ACD Setup