Hotline For Acd Agents; Description; Programming; Table 3-3 Blf For Acd Agents - NEC SL2100 Installation Manual

SL2100

Description

Hotline gives a multiline terminal user One-button Calling and Transfer to another extension (the
Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or
transfer calls to each other just by pressing a single key.
Enhanced for ACD applications, Hotline provides a unique Busy Lamp Field (BLF) for ACD agents as
well as a BLF for co-workers that are not ACD agents. The charts below show both sets of BLF
indications.
H
BLF Indicator
Double Wink Off
Double Wink On
BLF Indicator
Conditions
• An extension user cannot use Hotline to pick up a call ringing their Hotline partner's extension.
• Hotline does not override Do Not Disturb.
• Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at the called
extension. The Hotline caller can override the setting, if desired.
• If the partner's extension is busy, Hotline does not automatically activate Off Hook Signaling.
Default Settings
• No Hotline keys programmed (no keys assigned code 01 in Program 15-07-01).

Programming

Program No.
15-07-01
3-8

Table 3-3 BLF For ACD Agents

Off
On
Wink Off

Table 3-4 BLF for co-workers who are not ACD Agents

BLF for co-workers who are not ACD Agents
Off
On
Fast Flash
Programmable Function Keys
Assign a function key for Hotline (code 01 + partner's extension number).

Hotline for ACD Agents

BLF For ACD Agents
ACD Agent Status
Idle and is not an ACD Agent
Making an emergency call
Logged off or not installed
Logged on
Co-worker Status
Busy or ringing
In Do Not Disturb — All calls (option 3) or intercom calls (option 2)
Program Name / Description
ISSUE 1.0
Busy
Idle
Hotline for ACD Agents