Service Code Setup (For Acd) - NEC SL2100 Programming Manual

SL2100
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
Program
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
11
• The number of each code (01 ~ 13).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
Item
No.
01 ACD Log In/Log Out
(for KTS)
02 ACD Log Out (for
SLT)
03 Set ACD temporary
release (for SLT)
04 Cancel ACD tempora-
ry release (for SLT)
05 Set ACD Off Duty (for
SLT)
06 Cancel ACD Off Duty
(for SLT)
08 ACD AIC Login
09 ACD AIC Logout
2-86
Program 11 : System Numbering

11-13 : Service Code Setup (for ACD)

Item Input Data
0~9, , # Maximum of 8
*
digit
0~9, , # Maximum of 8
*
digit
0~9, , # Maximum of 8
*
digit
0~9, * , # Maximum of 8
digit
0~9, , # Maximum of 8
*
digit
0~9, , # Maximum of 8
*
digit
0~9, * , # Maximum of 8
digit
0~9, , # Maximum of 8
*
digit
Description
Assign the service code used to Login
(MLT/SLT) and Logout (MLT/SLT) ACD
Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to Logout
SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to set Wrap-
Up on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to cancel
Wrap-Up on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to set Off
Duty on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to cancel Off
Duty on SLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to set an
Agent Login ID code on MLT ACD Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Assign the service code used to set an
Agent Logout ID code on MLT ACD
Agents.
The service code assigned must be within
your valid numbering plan in PRG.
Program 11 : System Numbering
ISSUE 2.0
Default
5
*
655
656
657
658
659
No Setting
No Setting