Acd Queue Display Settings - NEC SL2100 Programming Manual

SL2100
Level:
SA
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
Program
Display feature. This program allows the Queue Status Display, and causes an alarm to sound, when
the parameters in this program are met.
41
Input Data
Item
No.
01 Number of Calls
in Queue
02 Queue Status
Display Time
03 Queue Status
Display Interval
04 ACD Call Waiting
Alarm
05 ACD Call Waiting
Alarm Hold Time
06 Number of calls
to switch the
state of ACD
Queue Alarm
Display Key
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
2-410
ACD Group No.
Item Input Data
0 ~ 128
0 = No Display
0 ~ 64800 (seconds)
0 ~ 64800 (seconds)
0 = Disable (Off)
1 = Enable (On)
0 ~ 64800 (seconds)
0 ~ 128
0 = Not switch
Program 41 : ACD Setup

41-20 : ACD Queue Display Settings

Description
Set the number of calls that can ac-
cumulate in the ACD queue before
the Queue Status Display (and op-
tional queue alarm) occurs.
Set the time the Queue Status dis-
play remains on the telephone dis-
play.
Determine whether or not an incom-
ing call to a trunk ring group should
follow a priority assignment. Set the
time that refreshes the Queue Sta-
tus Alarm time in queue display and
causes the optional queue alarm to
occur on phones active on a call,
logged out, or in wrap-up.
Enable/Disable the queue alarm.
Set the time the Call Waiting Alarm
should sound.
ISSUE 2.0
1 ~ 8
Default Related
Program
0
5 (seconds)
60 (seconds)
0
0
0 41-20-01
Program 41 : ACD Setup