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Log Out (for all Agents)
Press the ACD LOG IN/LOG OUT key
-OR-
Press Speaker and dial the AIC Log In service code ____
(Not assigned at default)
Dial 1 to accept log out
Note 1:
All AIC log ins become logged out.
Off-Duty Mode (Rest Mode)
Set
While phone is idle:
Press the ACD Rest Mode key
Note:
The ACD Rest Mode key lights.
Cancel
Press the ACD Rest Mode key
Note:
The ACD Rest Mode key light goes off.
Note 1:
Rest Mode is only available while an agent is logged-on.
Note 2:
If the Rest Mode key is pressed during a call, the key will flash until the agent
hangs up.
Note 3:
Rest Mode is not available for the System Supervisor.
Queue Status Display
When Logged Into ACD Group
While phone is idle:
Press the Queue Status Display key
Use the
or
ACD Groups
Press CLEAR to return the telephone to an idle state.
Note 1:
The display indicates the number of calls in a queue, the trunk name, and the
length of time the call has been waiting.
Note 2:
When the Queue Status Display key is pressed, the queue status of the
extension's group is displayed. When the extension is not in an ACD group,
the Queue Status of group 1 is displayed instead.
Note 3:
When an agent logs in using an AIC code, the Queue Status of the default
ACD group is displayed.
When Logged Out of ACD Group
When ACD agents are logged out and a call is placed into the ACD queue, the
telephones of the logged out agents will display the Queue Status and hear the
alarm according to the settings defined in system programming.
Pressing the Queue Status Display key will return the telephone to idle until the
timer expires again.
keys
to scroll through the Queue Status Displays of all the
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