Table of Contents
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Index
A
. . . . . . . . . . . . 19
Account Code Entry
Account Code Forced
ACD Agent Operations
. . . . . . . . . . . . . . 20
Agent Log In
AIC Agent Log In
Answering Call Using Headset
Existing Headset Automatic
Answer for ACD Agents
Log Out (for all Agents)
Off-Duty Mode (Rest Mode)
Queue Status Display
. . . . . . . . . . . . . . . . 5
Answering Calls
Camp-on (Call Waiting)
Off-Hook Signalling
. . . . . . . . . . . . . . . 5
Ringing Calls
Ringing Calls To A SIE/CAR/VE Key
5
Voice Announce Calls
C
Call Forward Both Ring
Call Forward Busy/No Answer (B/NA)
Call Forward from Destination
. . . . . . . . . . . . . . . . 17
(Follow Me)
Call Forward Immediate (All)
. . . . . . . . . . . . . 10
Call Park - System
. . . . . . . . . . . . . . . . . . 14
Call Pick Up
Call Pick Up Direct
Call Pick Up Group
Character Entry Table
Code Restriction, Dial Block
. . . . . . . . . . . . . . . . . . . 9
Conference
D
Do Not Disturb (DND)
F
Feature Code Listing
G
. . . . . . . . . . . . . . . . 8
Group Listening
H
. . . . . . . . . . . . . . . . 8
Handsfree Calls
. . . . . . . . . . . 20
. . . . . . . . . . 20
. . . . . . . . . . . 20
. . 22
. . . . . 22
. . . . . . . 21
. . . . 21
. . . . . . . . 21
. . . . . . . . 5
. . . . . . . . . . . 5
. . . . . . . . . 5
. . . . . . . . . . 17
16
. . . . . . 16
. . . . . . . . . . 14
. . . . . . . . . . 14
. . . . . . . . . . . 25
. . . . . . 19
. . . . . . . . . . . 18
. . . . . . . . . . . 23
M
. . . . . . . . . . . . . . . . . . 6
Making Calls
. . . . . . . . . . . . . . . 6
Internal Calls
Last Number Redial
. . . . . . . . . . . . . . . 6
Outside Calls
Speed Dial –
System/Group/Station
. . . . . . . . . . . . . . 6
Trunk Queuing
. . . . . . . . . . . . . . 11
Message Waiting
O
Outside Call Dialling Options
. . . . . . . . . . . . . 13
Call History List
. . . . . . . . . . . . . . . . . 13
Caller ID
. . . . . . . . . . . . . . . . 12
Memo Dial
. . . . . . . . . . . . . . 13
Repeat Redial
Save Number Dialled
P
. . . . . . . . . . . . . . . . . . . . . . 15
Paging
. . . . . . . . . . . . . . . . . . 15
External
. . . . . . . . . . . . . . . . . . 15
Internal
. . . . . . . . . . . . 15
Meet-Me Answer
Placing A Call On Hold
. . . . . . . . . . . . . . 8
Exclusive Hold
. . . . . . . . . . . . . . . . 8
System Hold
. . . . . . . . . . . . . . . . . 22
Programming
Character Entry Table
. . . . . . . . . . . . 22
Extension Name
Programmable Function Keys
Station Speed Dial
S
Selectable Display Messaging
. . . . . . . . . . . . . . . . 19
Set Relocation
. . . . . . . . . . . . . 26
Softkey Definitions
Station Busy/No Answer Options
. . . . . . . . . . . . . . . . . . 10
Callback
. . . . . . . . . . . . . . . . . 11
Step Call
. . . . . . . . . . . . . 11
Tone Override
. . . . . . . . . . . . . . . . 12
Voice Over
. . . . . . . . . . . . . . . . . . . . 11
Step Call
T
. . . . . . . . . . . . . . . . 11
Tone Override
. . . . . . . . . . . . . . . 9
Transferring Calls
. . . . . . . . . . . . . . 9
Using DSS Key
Using Manual Dial
. . . . . . . . . . . 6
. . . . . . . . 7
. . . . . . 12
. . . . . . . . . 12
. . . . . . . . 25
. . . 23
. . . . . . . . . . 22
. . . . . 18
. . . 10
. . . . . . . . . . . . 9
27
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