Remote Access; Technical Support - Remote Maintenance; System Management; Backup And Restore Data - NEC UNIVERGE UM8000 General Description Manual

Issue 2.0 UM8000

Remote Access

UM8000 provides remote maintenance, support, and problem solving support.
Technicians can access the UM8000 messaging system without an on-site visit.
Technical Support — Remote Maintenance
Remote maintenance allows the off-site computer to monitor or make changes.
For complete information on installing and using remote maintenance, please see the
UM8000 Installation Guide.

System Management

System managers use a remote PC to access the UM8000 messaging system for
routine maintenance functions. This requires Internet access and the appropriate
credentials to access data.

Backup and Restore Data

The messaging system provides daily backups as well as manual backups. If
selected, the messages are included in the backup. All backups are run while the
messaging system is online, it is not necessary to shutdown the application.
Daily backups are run nightly at 02:00 hours (AM). The messaging system database
is backed up to the local hard drive. The system manager can also manually backup
UM8000 without shutting down the messaging system. This is beneficial for
organizations that require constant voice messaging capabilities.

Restoring Backups

System managers can manually restore the messaging system data using the manual
restore process. The messaging system software must be shut down, offline, before
restoring backup data. For information about the process, refer to the UM8000
Installation Guide.

Touchtones

Touchtone sensitivity can be configured using the System > Switch > Touchtones
page in the Web Administration Console. This enables system managers to set the
touchtone sensitivity for prompts, messages, and recording messages. These
settings specify the number of milliseconds (length) the three types of touchtone.
3 - 4 Maintenance