NEC UNIVERGE UM8000 General Description Manual page 40

Issue 2.0 UM8000
extension number - this number can represent a physical telephone and/or an
electronic mailbox.
greeting - the call handlers to which all incoming calls are routed. The greeting gives
the caller options and then routes the call appropriately.
groups - when sending a message to multiple recipients, the recipient list constitutes
a group. The term applies both to distribution lists and when multiple messaging is
employed.
PIM - Personal Information Manager, an address and telephone directory database.
prompt - a pre-recorded message or instruction heard by a caller when interacting
with UM8000.
prompt set - a group of prompts that function together to provide information or
instructions to callers. For example, "Dutch system prompt set" denotes all the
prompts that are part of the system conversation allowing users to interact with
UM8000 in Dutch.
subscriber - a person who accesses the UM8000 system using an ID number. In
most cases, an employee will be assigned an extension number and ID number.
subscriber conversation - the prompts and/or transaction box heard when a caller is
connected to a subscriber's extension or voice mailbox.
system administrator - an employee of the organization, usually a member of the IS
department, who is responsible for administrating and maintaining UM8000.
system conversation - the prompts and/or transaction box heard when a caller is
interacting with UM8000.
touchtone telephone - a telephone that dials by producing DTMF tones; some
telephones have the option of tone dialing (through DTMF) or pulse dialing (mimicking
rotary telephones).
touchtone(s) – the common name for the DTMF tones that can be produced by a
touchtone telephone; the buttons on a touchtone telephone.
user - anyone accessing the UM8000 system; this includes both subscribers and
callers.
5 - 2 Glossary of Terms / Standard Protocols and Applications