Troubleshooting; Troubleshooting Guide - Toshiba B-EV4D SERIES Owner's Manual

4. TROUBLESHOOTING

4. TROUBLESHOOTING
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service
representative for assistance.

4.1 Troubleshooting Guide

Symptom
The power lamp of the
Power Adapter does not
light up though the power
cord is plugged in an AC
outlet.
The Indicator Lamp does
not light up in green when
the power switch is turned
on though the power lamp
of the Power Adapter is
lit.
Media is not issued.
Nothing is printed.
Poor print
Missing dots
WARNING!
Cause
The power cord is not connected
to the Power Adapter.
There is a power failure or the
power is not being supplied to
the AC outlet.
The fuse of the building has
blown or the circuit breaker has
tripped.
The Power Adapter Connector is
disconnected from the Power
Jack.
The media is not loaded
properly.
The interface cable is not
connected properly.
The media sensor is dirty.
The media is not loaded
properly.
Print data is not sent from the
host computer.
TOSHIBA TEC approved media
is not used.
The print head is dirty.
The print head is dirty.
The print head elements are
partly broken.
E4- 1
ENGLISH VERSION EO1-33088
Solutions
Disconnect the power cord from the AC
outlet, connect the power cord to the Power
Adapter, then connect it to the AC outlet.
（⇒ Section 2.5）
Test the AC outlet with a power cord from
another electric appliance.
If power is not being supplied, consult an
electrician or your Electricity supplier.
Check the fuse or circuit breaker.
Disconnect the power cord from the AC
outlet, insert the Power Adapter Connector
into the Power Jack, then connect the power
cord to the AC outlet. （⇒ Section 2.5）
Reload the media properly.
（⇒ Section 2.7）
Connect the interface cable again.
（⇒ Section 2.4）
Clean the media sensor.
（⇒ Section 3.1.2）
Reload the media properly.
（⇒ Section 2.7）
Send print data.
Replace the media with TOSHIBA TEC
approved one.
Clean the print head. （⇒ Section 3.1.1）
Clean the print head.
（⇒ Section 3.1.1）
When the missing dots affect printouts, turn
off the printer and contact the nearest
TOSHIBA TEC representative to ask for
replacement of the print head.
4.1 Troubleshooting Guide