Chapter 2 Features - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Features
This chapter lists the features available on the ACD Supervisor telephone in alphabetical order
beginning on
telephones. Music and announcement devices can also be connected for use with your ACD system.
It is highly recommended that you have a telephone equipped with an LCD, because the LCD
displays important information about the ACD system and group.
The ACD Supervisor telephone features are:
Agent/Queue Status
Call Monitoring
End of ACD Shift
Night Transfer
NT Lock
Reset Queue Alarm
Supervisor Auto Log In
Transfer to ACD Group
The ACD Agent features assignable to the ACD Supervisor's telephone are outlined in detail in the
Strata CT ACD Agent Guide.
Strata CT ACD Supervisor November 2001
Page 13. These features can be performed on 10- or 20-button digital and electronic
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