Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual page 32

Access Codes
Table 4 Supervisor Access Codes
Features
ACD Call Pickup
Agent Status (Speed Dial Button)
End of ACD Shift
Log In/Out (Agent)
Log In/Out (Supervisor)
Monitor ACD Call
Queue Status (Speed Dial Button)
Reset Queue Alarm
Supvr Auto Log In (Speed Dial Button)
Transfer to ACD Group (Speed Dial Button)
1. XX = ACD Group Number 01~16 on large systems and 01~08 on small systems.
2. ACD Call button is any single appearing [PhDN] that is owned by the telephone.
3. = Agent ID Code used when logging into an ACD Group as an Agent.
ZZZZ
4. XXXX = Supervisor ID code used only to log in.
5. YYYY = Agent ID.
24
Access Code Sequence
#4036
[PDN] +
#405XX
1
[PDN] +
#4039
[PDN] +
ACD Call #4031
2
+
#4031 + XXXX
[PDN] +
#4035 + YYYY
[PDN] +
#404XX
*
[PDN] +
#4034
[PDN] +
#4031 XXXX
[PDN] + +
Cnf/Trn #406XX
*
+
Strata CT ACD Supervisor November 2001
ZZZZ
3
+
4
5
4
Features